Personas and strategy

Turn insight into action, and action into growth

Successful marketing doesn’t start with tactics – it starts with understanding your audience, your data, and your direction.

I help businesses build clear, data-driven marketing foundations through persona development, marketing analytics, and strategic planning. Whether you are starting from scratch or refining what you already have, I bring structure, clarity, and commercial focus to your marketing – so every activity is aligned, measurable, and impactful.


How I can support your marketing strategy

Persona Development

If you don’t fully understand your audience, your marketing will always fall short.

I help you define clear, actionable customer personas that go beyond basic demographics. These are built to guide messaging, channels, and campaigns – so you are speaking to the right people in the right way.

What this includes:

  • Identifying key customer segments
  • Defining roles (e.g. decision-makers, influencers, users)
  • Understanding pain points, motivations, and buying triggers
  • Mapping customer journeys and touchpoints
  • Creating persona documents your team can actually use

The result: More targeted messaging, stronger engagement, and better conversion rates.


Marketing Analytics

Data should drive decisions – not just reporting.

I help you make sense of your marketing data, turning it into clear insights that inform what to do next. Whether you’re overwhelmed with data or not tracking enough, I can help you build a more effective measurement framework.

What this includes:

  • Reviewing your current analytics setup (GA4, CRM, campaign tracking)
  • Defining KPIs aligned to your business goals
  • Creating dashboards and reporting structures
  • Analysing campaign performance and identifying opportunities
  • Providing clear, actionable recommendations

The result: Better decisions, improved ROI, and a clearer understanding of what’s working.


Strategy Development

Without a clear strategy, marketing becomes reactive and inconsistent.

I work with you to build a practical, results-focused marketing strategy that aligns with your business goals, resources, and market position.

What this includes:

  • Defining objectives and success metrics
  • Identifying target audiences and priority segments
  • Channel and campaign planning
  • Content and messaging frameworks
  • Short-term action plans and longer-term roadmaps

The result: A clear plan your team can execute with confidence and consistency.


A strategic partner, not just a task executor

I don’t just deliver outputs – I help you think through the “why” behind your marketing.

With over 20 years of experience across digital marketing, CRM, content, and campaign strategy, I bring a commercially focused, data-led approach that helps you move from scattered activity to structured, effective marketing.


Who this service is for

This service is ideal if you:

  • Don’t have clearly defined customer personas
  • Feel like your marketing lacks direction or consistency
  • Have data but aren’t sure how to use it
  • Want to improve performance but don’t know where to focus
  • Need senior-level strategic input without hiring in-house

Flexible support tailored to you

Whether you need a one-off strategy project, help defining personas, or ongoing analytical support, I offer flexible services designed to fit your business.


Let’s build smarter marketing

If you’re ready to bring clarity, structure, and performance to your marketing, I’d love to help.

Get in touch to discuss how we can turn your marketing into a more strategic, data-driven growth engine.